How Zivaro works

Create your account, then set up your business in three steps: your business details (name, category, contact info), your opening hours, and your first service. The moment you finish, your booking page is live — there is nothing to install and no approval wait.

From the dashboard you can add the rest at your own pace: more services, team members and their working hours, time off, and your booking page settings. Share your booking page link anywhere — your website, Instagram bio, Google profile, or a QR code in the shop window.

• Overview — today's bookings, upcoming appointments and recent activity at a glance.
• Calendar — every appointment in day, week or month view (a clean day list on phones).
• Appointments — the full list, with statuses you can update.
• Services, Staff, Customers, Availability and Booking Page — the setup screens covered in these docs.

Every business gets a public booking page at /book/your-business. Customers book in five clean steps — Select a Service, Select a Team Member, Select a Day, pick a time, then Enter Details and confirm. They never need an account, a password, or an app: the whole flow works in the phone browser.

Adding booking to your own website (Dashboard → Booking Page → “Add booking to your website”):

• Booking button — a button on your site that sends visitors to your booking page. You choose the button text and color; nothing is hardcoded.
• Popup widget — a “Book now” button that opens the booking flow in a popup over your site, so visitors never leave your page. Copy the two-line snippet the panel gives you and paste it into your site once.

Your booking page shows your address and phone number when you enable them, plus your welcome message with a Show more expansion when it is long. The page also adapts to your plan's branding — see “Branding and Powered by Zivaro” below.

Zivaro works out your free times from four things, all set by you: your business opening hours, each team member's own working hours, time off (holidays, sick days, breaks in the day), and the appointments already booked. In Settings you can also add a buffer between appointments, a minimum notice (how soon before a slot customers may book it), and a maximum advance window (how far into the future bookings open).

That is also how the calendar on your booking page works. A day with a light circle still has at least one free slot for the service — and team member — the customer picked. Days with no circle are fully booked, closed, or in the past, and can't be tapped. The filled circle is the day the customer is looking at. Because the circles come from the same availability calculation as the time list, a circled day always has real times behind it.

Two customers can never book the same slot: availability is calculated on the server, and the database itself rejects an overlapping booking for the same team member, even if two people confirm at the same second.

Every booking lands in your calendar and appointments list with one of five statuses: Pending, Confirmed, Cancelled, Completed, or No-show. Open any appointment to move it forward — confirm a pending booking, mark it completed after the visit, or record a no-show.

Cancelling an appointment frees its slot immediately, so another customer can book that time. Customers book and manage everything through your booking page; if a customer asks you to cancel, do it from the appointment in your dashboard — there is no customer self-service cancellation link today, so the control stays with you.

• Pending and Confirmed appointments block the slot in your availability.
• Cancelled, Completed and No-show appointments never block a slot.
• Your customers list and calendar update the moment a status changes.

Your customer directory builds itself: everyone who books leaves their name, email and phone at checkout, and they appear under Customers with their booking history. You can also add a customer by hand — useful for walk-ins and phone bookings.

Search the directory by name, email or phone. Each customer carries internal notes your team can keep up to date (“prefers quiet appointments”, allergies, anything useful) — notes are never shown to the customer.

Zivaro is priced flat per business — your whole team is included and bookings are unlimited on every plan, including Free. The plans differ in team size, services, messaging allowances and branding:

• Free — $0: unlimited bookings, 1 team member, up to 5 services, 0 SMS per month.
• Starter — $19/month or $190/year: unlimited bookings, 2 team members, up to 15 services, 100 SMS per month.
• Pro — $49/month or $490/year: unlimited bookings, 6 team members, unlimited services, 500 SMS per month.
• Growth — $59/month or $590/year: unlimited bookings, 15 team members, unlimited services, 2000 SMS per month.

Yearly billing costs 10× the monthly price — two months free. Pro sits close to Growth on purpose: for $10 more, Growth multiplies your team and SMS allowance.

Subscribing happens on the Billing page in your dashboard. Checkout is handled by Stripe — you pay by card on Stripe's secure page, and Zivaro never sees or stores your card number. The moment payment succeeds, your plan upgrades automatically. To switch plans, update your card, or cancel, use “Manage subscription” on the same Billing page: it opens your Stripe customer portal. Cancellation takes effect at the end of the period you have paid for; your account then returns to Free, and your bookings, customers and settings stay intact.

If a payment fails, Stripe retries the card automatically over the following days. Your plan stays active while the payment is past due and Stripe is retrying — you only drop to Free if the subscription is cancelled or finally ends unpaid.

One honest note: confirmation and reminder emails, SMS and WhatsApp reminders are included in the plans above and activate when messaging launches. Until then, customers get their confirmation on screen at the end of booking.

Booking page customization lives under Dashboard → Booking Page. On Pro and Growth you can upload your logo, pick an accent color, choose a button style (rounded, pill or square), and toggle your address and phone number on the public page. The panel shows a live preview of exactly what customers will see.

On Free and Starter the customization panel is locked with an upgrade prompt, the booking page uses the clean standard look, and your page carries a small “Powered by Zivaro” line (a corner ribbon in the website popup). Pro and Growth remove it completely.